The following terms and conditions will govern the campervan rental agreement made available to the Lessee. These terms and conditions are an integral part of the rental agreement, and their acceptance is formalized by the signing of the agreement by both parties: Artur Poprych, with NIE Y5601460P as the Lessor, and the Lessee, whose details will be reflected in the corresponding contract.
The provisions contained in the following sections shall apply from the moment the vehicle reservation procedures begin, including any communication prior to the signing of the contract. The Lessee is advised to read this document carefully, as the signing of the contract will imply full acceptance of all conditions stipulated herein.
1. Obligations and Responsibilities of the Lessor. Vehicle Use
By virtue of this contract, the Lessor undertakes to the Lessee to fulfill the following obligations regarding the delivery and use of the leased vehicle:
1.1.1. To deliver the vehicle with all legally required valid documentation (including certified photocopies), among them: registration permit, technical inspection certificate, valid ITV (vehicle inspection) and compulsory insurance. The Lessee undertakes to return said documentation to the Lessor in perfect condition at the end of the rental period. 1.1.2. To deliver the vehicle in optimal mechanical, conservation, cleanliness, and operational conditions, including the safety elements required by law or necessary for its safe use. 1.1.3. To provide, along with the vehicle, a detailed inventory of the included equipment, as well as all accessories and complements delivered with it. 1.1.4. To provide the Lessee with sufficient information on the use, operation, and basic maintenance of the vehicle. 1.1.5. The Lessor shall in no case be obliged to replace the vehicle in case of breakdown or accident, nor shall assume any responsibility for damages, expenses, or accidents derived from unforeseen mechanical failures that may occur during the rental period. 1.1.6. In the event that, due to causes beyond the Lessor’s control or force majeure, the Lessor is unable to make the vehicle available to the Lessee on the previously agreed date, this shall not give rise to any type of compensation. However, the Lessee shall be entitled to a proportional refund of the amount paid for the rental corresponding to the days on which they could not use the vehicle. 1.1.7. The Lessor reserves the right to terminate this contract early, with no other obligation than to notify the Lessee and proceed with the full refund of any amounts paid, if any. Any extension or modification of this contract must have the express written authorization of the Lessor. Unilateral retention of the vehicle by the Lessee without express authorization will be considered misappropriation, with the legal consequences that may arise therefrom.
2. Obligations and Responsibilities of the Lessee
By signing this contract, the Lessee expressly accepts the following conditions and undertakes to comply with the obligations detailed below:
2.1. The Lessee declares to be in possession of a valid driving license, valid for driving the type of vehicle subject to this contract, with a minimum seniority of two (2) years, and to be at least twenty-five (25) years old. They undertake to present said license to the Lessor before the delivery of the vehicle. 2.2. The Lessee shall be responsible for the correct use of the vehicle, undertaking to drive it diligently, respecting traffic regulations, avoiding damage, and taking care of both its integrity and the equipment and inventory delivered with it. 2.3. The vehicle may not be driven by unauthorized persons in the contract. Only persons expressly identified and authorized by the Lessor, who meet the established age and driving license seniority requirements, may drive the vehicle. 2.4. The Lessee undertakes not to use the vehicle in inappropriate or illegal situations, such as: * Transport of goods or persons for unauthorized commercial purposes. * Participation in competitions, sports events, or training. * Driving off paved roads or roads authorized for traffic. * Towing other vehicles or elements without the express consent of the Lessor. * Driving under the influence of alcohol, drugs, or any substance that diminishes their abilities. 2.5. The Lessee must return the vehicle on the agreed date and time, in the same condition in which it was delivered, with a full fuel tank and clean interior. Otherwise, penalties will apply as stipulated in this contract. 2.6. The Lessee shall be responsible for the payment of all administrative sanctions, fines, tolls, improper parking fees, vehicle recovery costs, and other expenses derived from the use of the vehicle during the rental period. 2.7. The Lessee must immediately inform the Lessor in case of accident, breakdown, or any anomalous situation, undertaking to follow the instructions received. Any repair must have the prior authorization of the Lessor. 2.8. In case of loss, damage, or theft of the vehicle’s documentation, keys, accessories, or equipment, the Lessee shall bear the cost of their replacement or repair. 2.9. Failure to comply with the obligations contained herein may lead to the early termination of the contract and the corresponding claim for damages.
3. General Rental Conditions
3.1. Contract Duration This rental agreement is concluded for the period indicated in the confirmed reservation and signed by both parties. The minimum rental period shall be three (3) consecutive days, unless expressly stipulated otherwise in writing.
3.2. Vehicle Delivery and Return 3.2.1. The Vehicle will be delivered on the previously agreed date, place, and time, in perfect working order, clean, with a full tank, and with the equipment detailed in the inventory. The Lessee must inspect the condition of the vehicle at the time of delivery and sign the delivery sheet as proof of conformity. 3.2.2. The vehicle must be returned at the agreed place, date, and time. Any delay in delivery without prior notice and authorization from the Lessor will generate an additional charge equivalent to a full day’s rental for every 24 hours or fraction exceeded, without prejudice to other damages that may arise. 3.2.3. In case of early return of the vehicle by the Lessee, the proportional part of the rental price corresponding to the unused days will not be refunded, unless expressly agreed otherwise.
3.3. Mileage The rental includes a limit of 300 kilometers per day. Additional kilometers will be charged at a rate of €0.30 per extra kilometer, unless the parties expressly agree on an unlimited mileage package.
3.4. Fuel The Vehicle is delivered with a full fuel tank and must be returned in the same condition. Otherwise, the Lessee will be charged the cost of the missing fuel plus a service surcharge of €20.
3.5. Cleaning The vehicle must be returned with the interior in reasonably clean conditions and without waste. Otherwise, a cleaning penalty of €50 will apply, and in case of excessive dirt or damage from pets without prior notice, a special cleaning fee of up to €150 may be charged.
3.6. Use Abroad Vehicle circulation is permitted within the territory of the European Union and countries that are part of the international insurance agreement (Green Card), always with prior notification to the Lessor. Transporting the vehicle on a ferry without express authorization is not permitted.
3.7. Prohibitions and Usage Limitations The Lessee undertakes not to use the Vehicle: * To transport more passengers than authorized in the vehicle’s technical sheet or the number of approved seats. * For the transport of dangerous, illegal, or flammable goods. * To participate in competitions, races, or vehicle tests. * Under the influence of alcohol, drugs, or any substance that alters driving ability. * To lend the vehicle to unauthorized third parties in the contract. * To drive off paved roads or in conditions that may damage the vehicle, unless specifically permitted.
3.8. Sanctions, Fines, and Liabilities The Lessee shall be responsible for the payment of all sanctions, fines, tolls, improper parking costs, or other infractions committed during the rental period. In the event that the Lessor receives notification of any infraction, the driver’s data will be provided to the competent authorities. In addition, the Lessor may charge an administrative fee of €25 for the management of each sanction or claim received.
4. Price, Deposit, and Payment Method
4.1. Rental Price The total price of the Vehicle rental will be as agreed at the time of booking, depending on the number of contracted days, the season, the type of vehicle, and any added services or extras. This price includes the use of the Vehicle under the agreed conditions and any contracted insurance, where applicable.
4.2. Payment Method The Lessee must pay at least 30% of the total rental amount at the time of booking as a deposit. The remaining amount must be paid no later than 7 days before the start of the rental period, or at the time of vehicle delivery, if so agreed. Payment can be made by bank transfer, Bizum, or bank card, unless another method is agreed upon.
4.3. Deposit The Lessee must provide a deposit before picking up the Vehicle, the amount of which will depend on the type of coverage contracted: €1,500 for the Basic option, €700 for the Standard, and €350 for the All-Risk. This deposit will serve to guarantee compliance with the contract conditions, possible damages to the Vehicle, cleaning, refueling, or delays in return. It will be held via credit card and will be fully refunded to the Lessee once the Vehicle’s correct condition has been verified, within a maximum period of 7 business days from its return.
4.4. Financial Penalties The Lessor may deduct from the deposit the amounts corresponding to: * Damages caused to the Vehicle not covered by insurance. * Extraordinary cleaning (interior or exterior). * Refueling if the tank has not been returned full. * Excess kilometers. * Delays in returning the Vehicle. * Loss or breakage of inventory accessories.
5. Insurance and Assistance
5.1. Insurance Coverage The leased Vehicle is covered by third-party insurance with roadside assistance and an excess for own damages, whose policy is in force during the rental period. The applicable excess per claim or damage will depend on the type of coverage contracted: €1,500 for the Basic option, €700 for the Standard, and €350 for the All-Risk, matching the deposit amount. In case of an incident or damage not covered by insurance, the Lessee will be responsible for the entire cost of repair or replacement.
5.2. Responsibility in Case of Incident In case of an accident, theft, fire, or any damage affecting the Vehicle or third parties: * The Lessee must immediately inform the Lessor, and in any case within 24 hours following the event. * They must fill out the accident report, providing all necessary data (vehicles involved, witnesses, situation, etc.). * The Lessee may not accept or prejudge any responsibility for the incident. * In case of theft or vandalism, the corresponding complaint must be filed with the competent authorities and a copy delivered to the Lessor.
5.3. Insurance Exclusions The following are expressly excluded from insurance coverage: * Damage to the interior of the vehicle (furniture, accessories, appliances, etc.). * Damages caused by negligence, reckless driving, or breach of contract. * Damages caused by driving under the influence of alcohol, drugs, or medications that impair the driver’s abilities. * Damages to the undercarriage, roof, awning, skylights, or rearview mirrors due to improper maneuvers. * Damages caused by driving on unpaved roads or off-road. * Loss of keys, documentation, or inventory items.
5.4. Roadside Assistance The rental includes 24-hour roadside assistance for mechanical incidents not attributable to the Lessee. If needed, the Lessee must follow the procedure indicated in the insurance document and contact the number provided at the beginning of the rental. In case of serious breakdown, it will be assessed whether the vehicle can be repaired or if its transfer is necessary. The provision of a replacement vehicle is not guaranteed and will be subject to availability.
6. Cancellation and Modification of Reservation
6.1. Cancellation by the Lessee The Lessee may cancel the Vehicle reservation at any time before the start of the rental, by notifying the Lessor in writing (via email). Depending on the notice period for cancellation, the following penalties will apply: * More than 30 days before the pick-up date: 90% refund of the total amount paid. * Between 15 and 30 days before the pick-up date: 50% refund of the total amount paid. * Less than 15 days before the pick-up date: no refund will be issued.
6.2. Date Modification The Lessee may request a modification of the rental dates at least 15 days prior to its start. The acceptance of the modification will be subject to the availability of the vehicle on the new requested dates. If the change cannot be made, the cancellation conditions previously described will remain in effect.
6.3. Cancellation by the Lessor The Lessor reserves the right to cancel the reservation in case of breakdown, accident, theft, or force majeure preventing the delivery of the Vehicle. In this case, the Lessor will refund the Lessee 100% of the amounts paid, and the Lessee cannot demand additional compensation for damages.
6.4. Reduction of Rental Days In the event that the Lessee voluntarily decides to return the Vehicle before the date agreed in the contract, they shall not be entitled to any refund for the unused rental days.
7. Vehicle Delivery and Return
7.1. Vehicle Delivery: The Vehicle will be delivered to the Lessee at the location, date, and time previously agreed upon by both parties, as stated in the rental agreement. The Lessor will deliver the Vehicle in good general condition, clean, with a full fuel tank, and with all mandatory documents and contracted accessories, as well as the detailed equipment inventory. 7.2. Pre-delivery Inspection: Both parties will proceed to inspect the Vehicle at the time of delivery to check its exterior, interior, tires, fluid levels, and equipment. This inspection will be reflected in a delivery report to be signed by both parties. 7.3. Vehicle Return: The Lessee undertakes to return the Vehicle at the same agreed place, date, and time, in the same condition in which it was delivered, with a full tank and without damage. The cleanliness must be reasonable and similar to that at delivery. Any alteration must be communicated and authorized by the Lessor. 7.4. Delays in Return: In case of unauthorized late return, a penalty of €30 will be applied for each hour of delay, with a full day’s charge possible after 4 hours of delay. In addition, the Lessor may charge for expenses derived from the alteration of subsequent bookings. 7.5. Early Return: Early return of the Vehicle by the Lessee will not entitle them to any refund of the rental price corresponding to unused days, unless expressly authorized by the Lessor. 7.6. Return in Poor Condition: If the Vehicle is returned with excessive dirt (food scraps, sand, mud, strong odors, etc.), with an unfilled fuel tank, with damages not recorded in the delivery report, or missing any inventory items, the Lessor reserves the right to deduct from the deposit the costs corresponding to special cleaning, fuel, repair, or replacement.
8. Responsibility for Damages, Fines, and Sanctions
8.1. Responsibility for Damages: The Lessee shall be responsible for all damages caused to the Vehicle during the rental period, except those covered by the contracted insurance. This includes exterior and interior damages, as well as any damage caused by negligent use, inappropriate driving, speeding, use on unauthorized roads or off-road, or breach of contract conditions. 8.2. Accident or Incident Report: In case of an accident, incident, theft, or any damage, the Lessee must immediately notify the Lessor and the competent authorities if applicable, fill out the amicable accident report (included in the Vehicle documentation), and provide all details of the incident and those involved. Failure to report the damage, delaying notification, or providing incomplete information may result in the loss of insurance coverage and total or partial loss of the deposit. 8.3. Fines and Sanctions: The Lessee shall be solely responsible for all fines, sanctions, tolls, traffic infractions, and judicial or administrative expenses arising from the use of the Vehicle during the rental period. In the event that these are notified to the Lessor, the latter may charge the Lessee a management fee of €30 per file, in addition to the amount of the infraction. 8.4. Vehicle Retention: In the event that the Vehicle is immobilized, intervened, or retained by authorities as a result of improper, illegal, or contract-violating use, the Lessee shall bear all resulting expenses, including towing, sanctions, storage fees, and loss of income during the immobilization period. 8.5. Damages Not Covered by Insurance: Damages caused by improper, negligent, or malicious use, by driving under the influence of alcohol or drugs, by driving off suitable roads, or by breach of contract will not be covered by insurance, being entirely the responsibility of the Lessee, who must bear the corresponding costs.
9. Vehicle Use and Prohibitions
9.1. Authorized Use: The Vehicle may only be used by the Lessee and additional drivers expressly authorized by the Lessor at the time of signing the contract. All drivers must be at least 25 years old and possess a valid driving license with at least 2 years of seniority. 9.2. Express Prohibitions: The following are strictly prohibited: * Driving the Vehicle on unpaved roads, difficult-to-access roads, off-road, or roads not authorized by the Lessor. * Transporting more people than allowed by the Vehicle’s technical sheet or the number of approved seats. * Using the Vehicle for commercial activities, transport of goods, moving, deliveries, transport of animals without prior authorization, or any other unauthorized use. * Lending, subletting, or allowing unauthorized third parties to drive the Vehicle. * Driving under the influence of alcohol, drugs, medications, or any other substance that may affect driving ability. * Participating in competitions, speed tests, or training. * Leaving the Vehicle with keys in the ignition or without properly locking it.
9.3. Pets: The transport of pets is permitted only with the prior written authorization of the Lessor. The Lessee shall be responsible for any damages, cleaning, or additional costs arising from the transport of animals. 9.4. International Travel: Travel outside national territory must be communicated to and previously authorized by the Lessor. The Lessee must ensure compliance with the traffic and insurance regulations of the visited country. 9.5. Vehicle Modifications: No modification, alteration, installation, or removal of vehicle elements is permitted without the express authorization of the Lessor.
10. Vehicle Delivery and Return
10.1. Delivery Location and Time: The Vehicle will be delivered at the location agreed upon by the parties, on the day and time established in the contract. The Lessor will deliver the Vehicle clean, mechanically inspected, with a full fuel tank, and with all accessories indicated in the inventory. 10.2. Vehicle Inspection upon Delivery: Both parties will sign a delivery report reflecting the Vehicle’s exterior and interior condition, fuel level, mileage, and list of accessories. The Lessee declares to have examined the Vehicle and to have received it in optimal conditions for use. 10.3. Vehicle Return: The Lessee must return the Vehicle at the place, date, and time established in the contract. The return must be made with the same fuel level (full tank), in the same state of cleanliness and conservation in which it was delivered, and with all supplied accessories and inventory. 10.4. Delays in Return: Late return of the Vehicle without prior authorization from the Lessor will incur an additional charge, calculated for each hour of delay (with a minimum of €50 for each hour or fraction), without prejudice to the Lessor’s right to claim additional damages. 10.5. Early Return: In the event that the Lessee returns the Vehicle before the agreed date, no refund of the amount corresponding to unused days will be made. 10.6. Cleaning: The Vehicle must be returned with the interior clean and the WC/grey water tank emptied (if applicable). Otherwise, additional charges for special cleaning will apply (from €50 to €150, depending on the Vehicle’s condition). 10.7. Missing Items or Damages: The Lessor will inspect the Vehicle upon its return. In case of damages, breakages, excessive dirt, or missing accessories, the cost of repair or replacement will be deducted from the deposit, or claimed from the Lessee if the damages exceed the deposit amount.
11. Maintenance, Repairs, and Roadside Breakdowns
11.1. Vehicle Condition: The Vehicle will be delivered to the Lessee in optimal operating, cleanliness, and maintenance conditions. However, during the rental period, the Lessee undertakes to care for and use the Vehicle diligently, driving cautiously and responsibly. 11.2. Maintenance During Rental: The Lessee must periodically check the oil level, coolant, brake fluid, tire pressure, and other basic maintenance items. Any damage caused by negligence in this regard will be the responsibility of the Lessee. 11.3. Mechanical Breakdowns: In case of a mechanical breakdown, the Lessee must immediately inform the Lessor, who will indicate the steps to follow. Repairs may only be carried out with the Lessor’s prior authorization. In case of urgent repair and outside contact hours, the Lessee may act on their own initiative, provided the repair does not exceed €150 and is justified by an official invoice in the name of Artur Poprych, CIF Y5584497L. 11.4. Replacement Vehicle: The Lessor is not obliged to provide a replacement vehicle in case of breakdown, accident, or immobilization of the Vehicle due to causes beyond their control. However, the circumstances will be assessed to offer an adequate solution depending on availability. 11.5. Breakdowns Attributable to the Lessee: If the breakdown or damage to the Vehicle is due to misuse, negligence, inappropriate driving, or breach of contract by the Lessee, all resulting expenses will be borne by the Lessee. 11.6. Roadside Assistance: The rental includes 24-hour roadside assistance for mechanical incidents not attributable to the Lessee. If needed, the Lessee must follow the procedure indicated in the insurance document and contact the number provided at the beginning of the rental.
12. Processing of Personal Data
12.1. In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (GDPR), and Organic Law 3/2018, of December 5 (LOPDGDD), the Lessor, Artur Poprych (NIF Y5584497L), with address at Calle Isla Grosa 19B, 03183, Torrevieja (Alicante), informs the Lessee that the personal data provided during the contracting process will be processed for the purpose of managing the contractual relationship between the parties, including the processing of the reservation, vehicle delivery and return, invoicing, as well as any necessary communication in relation to the contracted service. 12.2. The legal basis for data processing is the execution of this contract. Likewise, the Lessor may process the data for the fulfillment of their legal obligations. 12.3. Personal data will not be transferred to third parties, except when legally required or when necessary for the proper execution of the contract (e.g., insurance companies, roadside assistance services, tax advisors, banking entities for collection and deposit management, etc.). 12.4. The data will be retained for the time necessary to fulfill the described purposes, and subsequently for the legally established periods for addressing possible legal, tax, or contractual liabilities. 12.5. The Lessee may at any time exercise their rights of access, rectification, erasure, opposition, restriction of processing, and data portability, by contacting the Lessor via email at [your email will be inserted here] or by postal mail at the address indicated above, attaching a copy of their ID or equivalent document proving their identity. 12.6. In case of considering that their right to data protection has been violated, the Lessee may file a complaint with the Spanish Data Protection Agency (www.aepd.es).