CamperGo recognizes the importance of protecting the personal data of all those who visit the campergo.travel website (hereinafter referred to as ‘the Website’) or otherwise interact with CamperGo. CamperGo complies with the relevant legislation in force, in particular Regulation (EU/EEA) No. 2016/679, the General Data Protection Regulation (‘GDPR’), as well as any other applicable national data protection legislation.
In this Policy:
When the terms ‘we’, ‘us’, ‘us’, “our”, ‘our’ or similar terms are used, reference is made to CamperGo;
When the terms ‘you’, ‘you’, “your”, ‘your’ or similar terms are used, this refers to the user of the Website or the Services;
‘Services’ refers to all services provided by us to you and are duly identified in our Terms and Conditions.
Do you want me to continue adapting the rest of the document as well? You can continue to copy the rest of the original text and I will transform it with CamperGo’s data.
1. Scope of application
This privacy policy applies to all personal data collected through the Website or any other interaction with CamperGo that is processed by CamperGo, in particular in connection with the Services.
2. Purpose of processing
CamperGo will process your personal data, manually and/or automatically, for the following purposes:
I) Management of the contractual relationship:
Your personal data is processed for the purpose of managing the contractual relationship with the Customer, i.e. for the following purposes:
- Pre-contractual procedures;
- Reservation;
- Signing of the vehicle rental contract without driver;
- Follow-up of the rental;
- Management of invoices;
- Management of the payment of tariffs;
- Management of possible claims;
- Management of compensation for possible damages to the vehicle and management of insurance;
- Post-rental communications within the scope of the rental contract or the evaluation of its execution and customer satisfaction;
- Management of fines, in particular in relation to communications with the competent authorities;
- Management of compensation for possible damages to the vehicle.
II) Marketing:
If you give your consent, we may also process your data for the purpose of sending you information and news about our events, campaigns, special offers, products and services through any communication channel, in particular by email, SMS or post.
III) Customer reviews and testimonials:
CamperGo values traveller feedback and believes in sharing authentic experiences to help others make informed decisions. To this end, we may publicly display feedback collected through our post-rental survey. Specific information shared includes the following:
a) Name: CamperGo will only use the first name and last initial of the traveller to respect their privacy (e.g. MARTA G.). This approach helps to maintain a level of anonymity while providing a personal touch to the review.
b) Age: The age of the author of the review will be presented in ten-year intervals (e.g. 30 to 39 years).
c) Location: To provide context to the review, CamperGo may include the city of pick-up and the city of return of the vehicle (e.g. Valencia → Seville).
d) Date of review: The date the review was submitted will be displayed.
e) Number of travellers: The number of people who have travelled together shall be displayed.
f) Duration of the trip: The exact duration of the trip will be displayed.
CamperGo ensures that all traveller reviews and associated data are collected with the explicit consent of the user, as described in this privacy policy. Reviews and data may be displayed on our website and other platforms for a year or more, depending on their relevance and applicability.
CamperGo is committed to respecting the privacy of our travellers when sharing valuable information. Therefore, this data is carefully selected to maintain anonymity wherever possible, while still providing useful information to our community.
IV) Secure:
We share personal information with our insurance providers, allowing you to take out insurance for a specific rental. The insurers need access to basic information about the policyholder and the insured object in order to issue and manage the requested insurance. The information is only transmitted to the insurer if the user applies for insurance. Full information on the processing of personal data by insurers can be found on their own websites.
V) Mobile data services (where the service is available):
We share some of your personal information (email address) with our mobile data providers, allowing you to use an eSIM during your rental, giving you internet coverage during your trip with us. Mobile data providers need access to your email address to issue eSIMs and link them to your trip. Your information (email) is only transmitted to the mobile data provider if you request a service that includes the provision of an eSIM. For complete information on the processing of personal data by mobile data providers, please refer to their respective websites.
VI) Legal Requirements:
CamperGo processes personal data to comply with our legal obligations. This may include, but is not limited to:
a) Compliance with Tax and Accounting Legislation: We may be required to process and retain your personal data to comply with applicable tax regulations, accounting requirements, and financial reporting obligations.
b) Legal Proceedings and Investigations: We may process personal data in response to requests from courts, law enforcement, regulatory bodies, and other governmental authorities, as required by law. This includes situations where it’s necessary to establish, exercise, or defend our legal rights.
c) Compliance with Consumer Protection Laws: We process personal data to comply with laws designed to protect consumer rights, such as managing refunds, claims, or ensuring the safety of products and services.
d) Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF): In certain circumstances, we may process personal data to conduct identity verification and due diligence processes in accordance with AML and CTF regulations.
VII) Geolocation:
We process geolocation data to protect both users and our motorhomes. This processing may include vehicle location during the rental period, as detailed in the following sections of this policy.
3. Geolocation Data Processing
Geolocation data gathered through services like GPS, geofencing, and real-time maps implemented in our vehicles and motorhomes, as well as other telematics technologies, may be used and processed by CamperGo for the following purposes:
- Ensuring the safety of vehicle occupants: In emergency situations, knowing the exact location of the motorhome—and thus its occupants—can be crucial.
- Protecting vehicle security: This includes alerts in case of theft, robbery, or mechanical breakdown.
- Ensuring compliance with the rental agreement: Especially in cases where the customer is not authorized to travel to certain countries or regions, or when the contracted mileage limit is exceeded, as well as for the management of potential claims.
CamperGo may also use integrated in-vehicle data collection systems to obtain information about the vehicle’s status and performance, through the following technologies:
- AdBlue levels
- Mileage
- Countdown timers
- DTC codes (diagnostic trouble codes)
- CAN system connection
- System notifications
- Low battery detection
- Temperature above permitted threshold
- Vehicle data API
- Remote vehicle immobilization capability
- Data import and export capabilities
- Fleet management system
This data is collected and processed exclusively for operational and security purposes and to ensure compliance with the rental agreement entered into with the customer.
4. Lawfulness
Here’s the English translation:
VI) Legal Requirements:
CamperGo processes personal data to comply with our legal obligations. This may include, but is not limited to:
a) Compliance with Tax and Accounting Legislation: We may be required to process and retain your personal data to comply with applicable tax regulations, accounting requirements, and financial reporting obligations. b) Legal Proceedings and Investigations: We may process personal data in response to requests from courts, law enforcement, regulatory bodies, and other governmental authorities, as required by law. This includes situations where it’s necessary to establish, exercise, or defend our legal rights. c) Compliance with Consumer Protection Laws: We process personal data to comply with laws designed to protect consumer rights, such as managing refunds, claims, or ensuring the safety of products and services. d) Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF): In certain circumstances, we may process personal data to conduct identity verification and due diligence processes in accordance with AML and CTF regulations.
VII) Geolocation:
We process geolocation data to protect both users and our motorhomes. This processing may include vehicle location during the rental period, as detailed in the following sections of this policy.
3. Geolocation Data Processing
Geolocation data gathered through services like GPS, geofencing, and real-time maps implemented in our vehicles and motorhomes, as well as other telematics technologies, may be used and processed by CamperGo for the following purposes:
- Ensuring the safety of vehicle occupants: In emergency situations, knowing the exact location of the motorhome—and thus its occupants—can be crucial.
- Protecting vehicle security: This includes alerts in case of theft, robbery, or mechanical breakdown.
- Ensuring compliance with the rental agreement: Especially in cases where the customer is not authorized to travel to certain countries or regions, or when the contracted mileage limit is exceeded, as well as for the management of potential claims.
CamperGo may also use integrated in-vehicle data collection systems to obtain information about the vehicle’s status and performance, through the following technologies:
- AdBlue levels
- Mileage
- Countdown timers
- DTC codes (diagnostic trouble codes)
- CAN system connection
- System notifications
- Low battery detection
- Temperature above permitted threshold
- Vehicle data API
- Remote vehicle immobilization capability
- Data import and export capabilities
- Fleet management system
This data is collected and processed exclusively for operational and security purposes and to ensure compliance with the rental agreement entered into with the customer.
4. Lawfulness
Your data is processed lawfully, as indicated above for each type of processing, primarily because such processing is necessary for the performance of a contract to which the data subject is a party, or for taking pre-contractual steps at the data subject’s request.
However, if consent is the legally appropriate means to legitimize specific personal data processing, the data subject has the right to withdraw their consent at any time. To withdraw your consent, you can contact us by email at the following address: privacy@campergo.travel
5. Data Subject Rights
At any time and free of charge, you can exercise the rights granted to you by applicable data protection legislation, including:
- Right of access
- Right to rectification
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to object to automated processing
These rights can be exercised by sending a duly reasoned written communication to the email address: privacy@campergo.travel
Furthermore, the data subject has the right to lodge a complaint with the competent supervisory authority if they believe their rights have been violated.
6. Plazo de conservación
We retain your data only for as long as strictly necessary to fulfill the purposes described in this Privacy Policy. In no case will it be retained for a period longer than 3 years, unless otherwise required by applicable law.
7. Third Parties
We may disclose your personal data to CamperGo’s third-party service providers, such as IT and technology service providers. These companies are provided only with the data necessary for the provision of the relevant service, and these entities are contractually obligated to process personal data only for the specified purposes and in accordance with our instructions.
Additionally, your data may be processed by a specialized service provider contracted by CamperGo. We ensure that such provider complies with the standards, principles, and security measures established in this Privacy Policy and applicable legislation.
8. Personal Data Protection and Management Measures
CamperGo implements various appropriate technical and organizational measures to protect users’ personal data. These include encryption tools, authentication, secure servers, firewalls, as well as communication encryption.
These measures are designed to ensure the confidentiality, integrity, and availability of processed personal data, preventing unauthorized access, loss, alteration, or improper disclosure thereof.
9. Cookie Policy
CamperGo uses automatic data collection systems, such as cookies, to facilitate the management of the contractual relationship, improve the user experience on the website (campergo.travel), and analyze its use.
Cookies used on this site may be installed directly by us or by third parties who provide services, such as analytics or advertising service providers, and install cookies and/or web beacons in order to offer relevant and personalized content.
The user can configure their browser to receive alerts when cookies are installed, or to prevent their installation on the hard drive. The corresponding instructions can be found in each browser’s settings. However, if you choose to block or delete cookies, CamperGo cannot guarantee the proper functioning of all website features.
10. Changes to the Privacy Policy
Current legislation and our internal practices may change over time. In case of an update to our Privacy Policy, the changes will be published on our website campergo.travel, so we recommend reviewing it periodically to stay informed. If we make significant changes to how we process your personal data, we will notify you in advance and, if legally necessary, request your consent before such changes take effect.